Tuesday, August 23, 2011

It's Business It's not personal

The saying, "It's business, it's not personal" has been around for years but I remember it best from one of my favorite movies You've got Mail. Just thinking of Tom Hanks and Meg Ryan in this adorable romantic comedy puts a smile on my face. But this post isn't about romance or movies. It's about getting a thick skin and putting on your "business hat."

I've had a recent experience with a very young, inexperienced graphic artist whom I had hired in February  that has not ended favorably. After a few months working together I realized that this business relationship was not going to work out so I explained that SassaB was going in another direction and to please send me an invoice for the remaining balance of our contract. That was April. I never received an invoice.

Ten days ago I ran into this young, inexperienced graphic artist and when I cheerfully approached her to say "Hello" she curtly said, "We are still under contract." Because I had not received an invoice four months ago when I requested one and had not heard from her, I assumed we were all square with payment. Apparently not.

Long story short, I have requested an invoice three times now (via email) and still have not received one. I'm not sure why she is not billing me but I can only chalk it up to her lack of experience working with clients and hopefully this can be a learning experience for her.

What I have learned is that you get what you pay for and...It's business, it's not personal.


  1. Great post! I have had the same problems with several people while I was starting up but it all works out just like I am sure it will with you! Good luck!

  2. You get what you pay for is very true. I am waiting on pins and needles to find out what SassaB is!

  3. I don't get it, why won't she bill you? Doesn't she want to get paid?
    (saw this on twitter)

  4. Hi Kerri, thanks for the compliment on the post...sorry you had to go through this too but live and learn, right?!

    Anonymous 1 ~ I can't wait to TELL you what SassaB is! :)

    Anonymous 2 - Thanks for the follow on twitter and I am not sure why she is not billing me...it's weird...